Payment & Return Policy

 

1. Payment Methods & Security

We want your shopping experience to be as secure as possible.

  • Payment Processing: All transactions are processed through PayPal.

  • Accepted Methods: You can pay using your PayPal Balance, or via Credit/Debit Card (Visa, Mastercard, American Express, Discover) through the PayPal guest checkout.

  • Data Privacy: We do not store your credit card information on our servers. All financial data is encrypted and handled directly by PayPal's secure infrastructure.

2. Shipping & Handling

  • Processing Time: Orders for our Blu-ray collections are typically processed and shipped within [Insert Number, e.g., 2-3] business days.

  • Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number.

  • International Shipping: Please note that for orders to the USA and Canada, customs duties or import taxes may apply depending on local regulations and are the responsibility of the buyer.

3. Return & Refund Policy

Because we sell specialized physical media (Blu-rays), our return policy is as follows:

  • Unopened Items: You may return any unopened and sealed Blu-ray within [Insert Number, e.g., 14 or 30] days of delivery for a full refund.

  • Opened Items: To prevent unauthorized copying, opened Blu-rays can only be returned if the disc is defective or damaged upon arrival.

  • Defective Media: If your disc is unreadable or damaged, please contact us at [Your Email Address] within [Insert Number] days. We will provide a replacement copy at no extra cost to you.

  • Return Shipping: Unless the item is defective, the buyer is responsible for return shipping costs.

4. How to Request a Refund

  1. Contact us at [sherif@cinema-treasures.com] with your order number and a photo of the item if it is damaged.

  2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (PayPal or Credit Card) within a few business days.